JANUARY · THE MISSION
A merchant problem becomes the mission.
Jeff Metcalfe founds MentomMentom launches in El Segundo to give merchants a stronger voice and build the payments relationship Jeff wished he had as a business owner.
← WHY MENTOMClose to the work.
LEADERSHIP
Close to the work.
Committed to the outcome.
Mentom is led by payments operators who understand that modern technology only matters when it helps merchants and partners move with more confidence.
MENTOM LEADERSHIPACTIVE
STRATEGY01TECHNOLOGY02GROWTH03ONE LEADERSHIP TEAM
FAST ANSWERSCLEAR OWNERSHIPFORWARD MOTION
THE FOUNDING STORY
2020Built from the
merchant side.
EL SEGUNDO · CALIFORNIA
Jeff Metcalfe did not experience payments from a boardroom. He experienced them as a merchant.
A serial entrepreneur born and raised in El Segundo, Jeff knew the friction, poor service, and one-sided relationships that made running a business harder than it needed to be. After repeated experiences with bad actors and poorly operated providers, he decided merchants needed a stronger voice and a better system—one designed to work for them.
THE IDEA THAT STARTED MENTOMGive merchants a stronger voice. Build the payments company a business owner would choose for their own business.
BUILDING THE LEADERSHIP TEAM
From merchant frustration
to a platform built to scale.
THE OPERATING CORE
Infrastructure replaces improvisation.
Dave Wilson joins the leadership teamOperations, risk, underwriting, compliance, support, automation, and the systems connecting them begin taking shape as a scalable operating model.
PARTNER-LED GROWTH
The agent channel becomes the growth engine.
Jordan Stewart joins the leadership teamMentom formalizes its revenue strategy and expands the ISO, agent, referral, and strategic-partner ecosystem at the center of its distribution model.
ACQUIRING AT SCALE
More control moves closer to Mentom.
Bank, processing, and risk infrastructure matureMentom strengthens the acquiring foundation behind a growing portfolio, pairing sponsor-bank accountability with more responsive decisioning and support.
THE NETWORK EFFECT
Partner development enters its next stage.
Alexis Lichterman joins the leadership teamNational relationships, specialty-market knowledge, and agent-program development deepen Mentom’s reach and sharpen its commercial strategy.
THE TECHNOLOGY EDGE
Connected systems become the advantage.
Mentom builds for the next stageAPI-enabled lead submission, automation, responsive onboarding, and Mentom Scale give merchants and partners a faster path from opportunity to growth.
THE PEOPLE MOVING MENTOM
Experienced leadership.
Different disciplines. One direction.
The leadership team stays close to merchants, partners, operations, and the decisions that shape the experience.
01
JS
DIRECTION / RELATIONSHIPS / GROWTH
Jordan Stewart
PresidentJordan leads Mentom’s revenue strategy, sales organization, and partner ecosystem. With more than a decade in merchant acquiring, he brings end-to-end experience spanning operations, business development, sales leadership, complex deal structure, and portfolio growth.ETA-recognized Young Payment Professional02
DW
SYSTEMS / TECHNOLOGY / EXECUTION
Dave Wilson
Chief Operating OfficerDave brings more than 15 years of experience building and scaling ISO and payment-facilitation programs. He leads the systems and operating infrastructure behind Mentom—connecting technology, automation, APIs, data, risk, underwriting, compliance, and partner workflows into a platform built to scale.Technology · Automation · Risk · Underwriting · Compliance03
AL
PARTNERS / SALES / MOMENTUM
Alexis Lichterman
SVP, SalesAlexis is a payments and fintech leader with more than a decade of experience across merchant services, agent programs, specialty markets, and industry leadership. She turns complex market shifts into practical growth strategies for partners and clients.ETA Forty Under 40 · ETA Volunteer of the Year · W.Net Emerging TrendsetterWHAT WE’RE BUILT ON
The standards behind
every Mentom move.
Operator-led
Decisions stay connected to the real work of onboarding, servicing, supporting, and growing payment relationships.
↘Partner-first
Programs are shaped around how a partner wants to sell, serve, earn, and scale—not around a rigid template.
●Technology-forward
Connected tools should remove busywork, accelerate qualified opportunities, and make the next step visible.
↘Accountable
Speed matters. So do responsible decisions, clear ownership, and people who stay engaged after approval.
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